Patient Terms of Use

Last updated: 15 July 2026

These terms are an agreement between you and JAVEDSHEIKH PTY LTD (ABN 54 679 727 827), trading as Qiri (Qiri, we, us) for your use of the Qiri patient app and any other Qiri service made available to you as a patient (together, the App). By creating an account or using the App, you agree to these terms. Our Privacy Policy explains how we handle your personal information and forms part of these terms.

Nothing in these terms excludes, restricts, or modifies your rights under the Australian Consumer Law, including the consumer guarantees. Where these terms could be read that way, your statutory rights prevail.

1. What the App does

The App lets you:

  1. book and pay for consultations with a participating pharmacy;
  2. load electronic prescriptions (eScripts) and send them to a pharmacy to be dispensed;
  3. pay for your medicines and collect them from the pharmacy;
  4. view general information about your medicines;
  5. set optional reminders to help you remember your medicines; and
  6. manage your account and details.

Your medicines are dispensed by a registered pharmacist at your pharmacy, not by Qiri. The App is the way you and your pharmacy connect; the pharmacy provides the health services.

2. The App does not give you medical advice

Any information shown in the App, including AI-generated information, that is not provided to you, or authorised, by your pharmacist is general health information only. It does not take into account your personal health profile, it is not a diagnosis, and it is not personal medical advice. Always talk to your pharmacist or doctor before acting on information in the App.

In an emergency, do not use the App. Call 000.

3. Who can use the App

You must be at least 18 to create an account. If you care for someone under 18, or for another person, you may only use the App for them if you are their parent, guardian, or otherwise have lawful authority, and the pharmacy may ask you to confirm this.

4. Your account

  1. Keep your login details to yourself and keep your device secure. The App supports a device lock; we recommend you turn it on.
  2. The information you give us (like your name, date of birth, Medicare number, and — to verify your identity — a document such as a driver licence or passport) must be accurate and yours. We use it to match you to your pharmacy record so the right person gets the right medicine. Our Privacy Policy explains how identifiers like your Medicare number and identity documents are protected.
  3. Tell us or your pharmacy promptly if you think someone else has used your account.

5. eScripts

When you load an eScript into the App, you confirm the prescription is yours (or that you have lawful authority over it). Sending an eScript to a pharmacy through the App authorises that pharmacy to access the prescription and dispense it. An eScript token is sensitive: treat it like the prescription paper it replaces, and do not share tokens that are not yours to share.

6. Payments

  1. Payments in the App are processed by Stripe, our payment provider. Your card details go to Stripe, not to Qiri, and may be securely saved with Stripe so you can pay faster next time.
  2. Your pharmacy is the seller. When you pay for a consultation or medicines, you are paying the pharmacy. Refunds and payment disputes are handled with the pharmacy, and your Australian Consumer Law rights apply to what the pharmacy sells you.
  3. Qiri charges the pharmacy a service fee on some payments. That fee is the pharmacy's cost, not an extra charge to you, and the price you see before you pay is the price you pay.
  4. Prices for consultations are set by your pharmacy and include GST.

7. My Health Record, your Active Script List, and government health systems

Where the App connects to government health systems such as My Health Record, it will only do so with your explicit consent, which you can withdraw at any time in the App or by contacting us. Information from these systems is handled under the laws that govern them, and is stored and processed only in Australia.

Your Active Script List (ASL) is a single list of your active electronic prescriptions held in the national prescription system. Qiri will access your ASL only with your separate, explicit consent — this is not the same as accepting these terms. You give that consent in the App, we record when you gave it, and you can withdraw it at any time in the App or by contacting us. Withdrawing ASL consent does not affect prescriptions you have already sent to a pharmacy.

8. Acceptable use

You must not:

  1. use the App to try to obtain medicines unlawfully, including with prescriptions that are not yours;
  2. enter another person's information without lawful authority;
  3. interfere with the App's operation or security, or try to work around its safeguards; or
  4. use the App in breach of any law.

We can suspend or close your account if you do these things. If we do, we will tell you why and how to raise it with us, unless the law prevents us or doing so would create a safety risk.

9. Changes to the App and these terms

We improve the App regularly and updates may install automatically. If we make a material change to these terms, we will tell you in the App or by email before it takes effect, and you can close your account if you do not agree. Material changes apply from the date we give you, not retrospectively.

10. Closing your account

You can stop using the App at any time and close your account from the App's settings, or by asking us. When you close your account, we remove your login and personal details and delete any electronic prescriptions or tokens held in your App wallet that you have not yet sent to a pharmacy.

Some records cannot be deleted straight away. Your pharmacy's dispensing record, and the audit trail of clinical activity, are kept because the law requires it — generally for seven years from your last service, until a patient who was a minor turns 25, and, for medicines claimed under the Pharmaceutical Benefits Scheme or other Commonwealth programs, for any longer period those programs require. Records we must keep are securely archived and kept separate from ordinary use. Our Privacy Policy explains what we keep, why, and for how long, and how to make an access, correction, or deletion request.

11. Our responsibility to you

We will provide the App with due care and skill, as the Australian Consumer Law requires. We are responsible for the App working as described; your pharmacy is responsible for the health services and products it provides.

To the extent the law allows us to limit liability, we are not responsible for loss caused by events outside our reasonable control (like internet outages) or by your breach of these terms. Nothing in this clause limits your rights under the consumer guarantees, or any liability we have for death or personal injury caused by our negligence.

Medicine reminders in the App are an optional aid to help you remember, not a guarantee. Reminders are delivered by your device, and can be delayed or blocked by things outside our control, such as your phone being off, notification settings, or battery-saving modes. Taking your medicines as your prescriber or pharmacist has directed remains your responsibility; do not rely on the App alone.

12. App stores

If you downloaded the App from the Apple App Store or Google Play, the store's own terms also apply to the download. Apple and Google are not parties to these terms, have no obligation to provide support or maintenance for the App, and are not responsible for addressing any claims relating to it. Where the App Store terms require, Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

13. Intellectual property

The App and its content belong to Qiri or its licensors. We give you a personal, non-transferable licence to use the App for your own healthcare. You keep ownership of the information you enter; you allow us to use it to provide the App to you, as described in the Privacy Policy.

14. Complaints and disputes

If something goes wrong, contact us at hello@qiri.ai and we will try to fix it. Privacy complaints are handled as described in the Privacy Policy, and you can always raise a complaint with the Office of the Australian Information Commissioner or your local fair trading body. These terms are governed by the laws of New South Wales.

15. Contact

JAVEDSHEIKH PTY LTD (ABN 54 679 727 827), trading as Qiri

PO Box 344, Revesby North NSW 2212, Australia

Email: hello@qiri.ai