support@qiri.ai
All support, billing and account requests. If dispensing is blocked or you suspect a clinical safety issue, start the subject with URGENT; it goes straight to a founder.
A help centre inside the product, email support, and live service status. Clinical accuracy reports jump every queue.
All support, billing and account requests. If dispensing is blocked or you suspect a clinical safety issue, start the subject with URGENT; it goes straight to a founder.
Live service status, incidents and scheduled maintenance, updated as things happen rather than afterwards.
If an answer looks clinically wrong, send the question and the response. Accuracy reports skip every queue and are reviewed by our Head of Pharmacy.
Live incident status is published at status.qiri.ai as things happen, not afterwards. Dispensing does not stop: your pharmacist remains the licensed approver and your dispensing system keeps running, because Qiri sits alongside it rather than in front of it.
Ask Qiri is self-serve: a help centre inside the product and best-effort email support. There are no committed clinical response times on that plan, and that is what keeps the per-user price where it is. Billing and account questions are still answered within one business day.
Email support@qiri.ai with the question and the response. Clinical accuracy reports jump every queue and are reviewed by our Head of Pharmacy.