Software User Agreement

Last updated: 11 June 2026

PLEASE READ THIS SOFTWARE USER AGREEMENT CAREFULLY BEFORE USING QIRI.

This Software User Agreement (Agreement) is a legal agreement between you (User, you, or your) and Qiri Pty Ltd (Qiri, we, us, or our) governing your access to and use of Qiri, our pharmacy and patient platform (Qiri or the Services). Qiri is the trading name and product name of Qiri Pty Ltd.

Qiri is used by two main groups:

  • Pharmacists and pharmacy staff (Pharmacist Users), who use Qiri as a clinical decision support tool to assist their professional practice; and
  • Patients (Patient Users), who may use Qiri directly or through their pharmacy to access general health information.

Some clauses of this Agreement apply to both user types. Where a clause applies only to one type, this is stated. By accessing or using Qiri, you agree to be bound by this Agreement. If you do not agree, do not use Qiri.

Part A: Foundational Terms

1. Acceptance of Terms

By accessing or using Qiri, you acknowledge that you have read, understood, and agree to be bound by this Agreement, including any additional terms, policies, or schedules referenced in it. If you are entering into this Agreement on behalf of a company, pharmacy, or other legal entity, you represent that you have authority to bind that entity.

Acceptance occurs when you access Qiri, create an Account, or continue using Qiri after an update has been notified to you. We may update this Agreement from time to time. Where changes are material, we will provide reasonable notice by email or in-product notification. Continued use after the effective date of an update constitutes acceptance of the updated Agreement. If you do not accept an update, you must stop using Qiri.

Where you access Qiri under a separate written agreement with Qiri (such as a Master Services Agreement, Data Processing Agreement, or pharmacy enterprise agreement) (MSA), the MSA governs to the extent of any inconsistency with this Agreement.

2. Definitions and Interpretation

2.1 Definitions

In this Agreement, unless the context otherwise requires:

  • Account means a registered user account created to access or use Qiri.
  • AHPRA means the Australian Health Practitioner Regulation Agency.
  • AI Outputs means any data, text, content, recommendations, summaries, suggestions, or other material generated, produced, or output by Qiri, including through automated or artificial intelligence processes.
  • Australian Consumer Law or ACL means Schedule 2 to the Competition and Consumer Act 2010 (Cth).
  • Beta Features means any features, functionality, services, tools, models, or releases that Qiri designates as beta, preview, early access, experimental, or similar, which are provided on a non-production basis for evaluation or testing and may be modified, limited, suspended, or withdrawn at any time.
  • Confidential Information means any information that is not publicly available and that is disclosed in connection with Qiri, including technical information, business information, and User Content, but excludes information that is publicly available other than through a breach of this Agreement.
  • Content means any information, data, text, images, files, or other materials made available through Qiri, including AI Outputs.
  • Derived Data means data, statistics, insights, trends, and models generated or derived by Qiri from use of Qiri or processing of User Content, where that data is de-identified and aggregated such that it cannot reasonably be used to identify any individual or User.
  • Feedback means any suggestions, comments, ideas, improvements, or other feedback provided by a User in relation to Qiri.
  • Health Information has the meaning given in the Privacy Act and includes information or an opinion about an individual's health, disability, health services received, or genetic information that could be used to predict susceptibility to disease.
  • Healthcare Identifiers means Individual Healthcare Identifiers (IHI) and Healthcare Provider Identifiers (HPI-I and HPI-O) issued under the Healthcare Identifiers Act 2010 (Cth).
  • Intellectual Property Rights means all industrial and intellectual property rights throughout the world, whether registered or unregistered, including copyright, trade marks, patents, designs, circuit layouts, trade secrets, and rights to use and protect the confidentiality of information.
  • Qiri means the software platform operated by Qiri Pty Ltd and marketed as Qiri powered by Qiri.ai, including any associated applications, websites, APIs, updates, upgrades, or documentation.
  • My Health Record means the system established under the My Health Records Act 2012 (Cth).
  • Patient User means a User who accesses Qiri as a patient, whether directly or through a Pharmacy Account.
  • Personal Information has the meaning given in the Privacy Act and includes information or an opinion about an identified individual, or an individual who is reasonably identifiable.
  • Pharmacist User means a User who accesses Qiri in their professional capacity as a pharmacist or pharmacy staff member, whether directly or through a Pharmacy Account.
  • Pharmacy Account means an Account created for or on behalf of a pharmacy or other healthcare organisation under an MSA, through which Pharmacist Users and (where applicable) Patient Users access Qiri.
  • Privacy Act means the Privacy Act 1988 (Cth).
  • Privacy Policy means Qiri's privacy policy available at www.qiri.ai/privacy-policy, as updated from time to time.
  • Sensitive Information has the meaning given in the Privacy Act and includes Health Information.
  • Services means all services, features, functionality, interfaces, tools, and support provided by Qiri in connection with Qiri.
  • User, you, or your means any individual or entity that accesses or uses Qiri.
  • User Content means all data, content, files, prompts, instructions, and information (including any Personal Information or Health Information) that a User uploads to, inputs into, submits through, or otherwise makes available in connection with Qiri.
  • Website means any website operated by Qiri in connection with Qiri, including www.qiri.ai.
  • We, us, our, or Qiri means Qiri Pty Ltd.

2.2 Interpretation

In this Agreement, unless the context otherwise requires:

  1. headings are for convenience only and do not affect interpretation;
  2. words in the singular include the plural and vice versa;
  3. a reference to a person includes an individual, partnership, corporation, or other legal entity;
  4. a reference to legislation includes any amendment, re-enactment, or replacement of that legislation; and
  5. "including" means "including without limitation".

3. About Qiri and Intended Use

3.1 Availability of Patient User functionality

Patient-facing functionality of Qiri (including any patient app, kiosk interface, or direct patient access) is in development and not generally available as at the date of this Agreement. Clauses of this Agreement that apply only to Patient Users (including clauses 5, 8, 12.2(c), and any other Patient User-specific provisions) take effect for any given Patient User from the date that patient-facing functionality is made available to that Patient User. Pharmacist Users and Pharmacy Accounts may access Qiri's clinical decision support functionality today under the terms of this Agreement.

3.2 Intended use

Qiri is a software platform that uses artificial intelligence to:

  1. assist Pharmacist Users with clinical decision support, including responses to professional queries, summaries of relevant information, and suggestions to support pharmacy practice; and
  2. provide Patient Users with general health information and assistance, including responses to consumer queries about medications, conditions, and pharmacy services.

Qiri is not intended to be used for, and must not be used for:

  1. diagnosis of any medical condition;
  2. prescribing or dispensing of medicines (except where Qiri is integrated with a pharmacy dispensing system and is used in accordance with that integration and the pharmacist's professional judgement);
  3. emergency or urgent clinical decision making;
  4. replacing the professional judgement of a pharmacist, doctor, or other qualified health professional; or
  5. any purpose outside the scope described in this clause.

Use of Qiri outside its intended use is at the User's own risk and may breach this Agreement.

Part B: Access and Usage

4. Licence

Subject to this Agreement, Qiri grants you a limited, non-exclusive, non-transferable, revocable licence to access and use Qiri solely for your personal use (Patient Users) or internal pharmacy or healthcare practice purposes (Pharmacist Users and Pharmacy Accounts), and strictly in accordance with this Agreement. No rights are granted except as expressly set out in this Agreement.

5. Eligibility, Age Restrictions, and Paediatric Patients

5.1 Minimum age for Account creation

You must be at least 18 years old to create an Account. We may request verification of age at any time, and failure to provide verification may result in Account suspension.

5.2 Information about minors

Information about a person under 18 (a Minor) may be entered into Qiri only:

  1. by a Pharmacist User on a Pharmacy Account, in connection with the provision of pharmacy services to the Minor and with the consent of the Minor's parent, guardian, or other person with lawful authority; or
  2. by a parent, guardian, or other person with lawful authority who has created an Account for that purpose.

Any information about a Minor will be handled in accordance with the Privacy Policy and applicable privacy and health records laws.

5.3 Removal of information collected without authority

If we become aware that we have collected information about a Minor without appropriate authority, we will take steps to delete that information promptly. Parents, guardians, or persons with lawful authority may contact us at hello@qiri.ai to request deletion.

6. Use of Qiri

You must not, and must not attempt to:

  1. use Qiri in breach of any applicable law or regulation, including the Privacy Act and applicable health records, drugs and poisons, and therapeutic goods legislation;
  2. interfere with, disrupt, overburden, or damage Qiri or any systems or networks connected to it;
  3. access or use Qiri using automated means (including bots, scrapers, spiders, or similar tools) except where expressly permitted by Qiri in writing;
  4. reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any part of Qiri, except to the extent permitted by law;
  5. modify, copy, adapt, translate, or create derivative works of Qiri except as expressly permitted by this Agreement;
  6. use Qiri to infringe any person's rights or to upload or distribute unlawful content;
  7. input Personal Information, Sensitive Information, or Health Information about another person without lawful authority and (where required) the consent of that person or their authorised representative;
  8. use Qiri to attempt to obtain, supply, or self-administer medicines or controlled substances unlawfully;
  9. hold yourself out as a qualified health professional if you are not, or provide clinical advice to others through Qiri outside your scope of practice; or
  10. attempt to circumvent any clinical safety guardrails, content filters, or rate limits applied to Qiri.

7. Beta Features

From time to time, Qiri may make Beta Features available. Beta Features are provided "as is" and may be changed, suspended, or withdrawn at any time. To the maximum extent permitted by law, Qiri gives no warranties in relation to Beta Features.

Pharmacist Users acknowledge that Beta Features must not be used as the sole or determining basis for any clinical decision, and that the Pharmacist User retains full clinical responsibility for any decision they make. Patient Users should not rely on Beta Features in connection with any health decision.

If you provide feedback about Beta Features, you grant Qiri a perpetual, irrevocable, worldwide, royalty-free right to use that feedback without restriction or compensation. Qiri may require you to keep information about Beta Features confidential where notified to you in writing or within Qiri.

Part C: Users and Accounts

8. Patient Users

If you are a Patient User:

  1. information provided by Qiri is general health information only and is not personal medical advice. You should consult your pharmacist, doctor, or other qualified health professional before acting on any information provided through Qiri;
  2. you should not use Qiri in an emergency. If you are experiencing a medical emergency, call 000 (in Australia) or your local emergency number;
  3. you are responsible for the accuracy of information you provide and should not enter Personal Information about another person without authority; and
  4. where you access Qiri through a pharmacy, your relationship with that pharmacy is governed by your arrangement with the pharmacy.

9. Pharmacist Users and Professional Obligations

If you are a Pharmacist User, you represent and warrant that:

  1. you hold current AHPRA registration as a pharmacist or are otherwise lawfully entitled to practise as a pharmacist or pharmacy staff member in your jurisdiction, and you will notify Qiri (or the pharmacy operating the relevant Pharmacy Account) promptly if your registration lapses, is suspended, or is cancelled;
  2. you will use Qiri in accordance with the Health Practitioner Regulation National Law, the Pharmacy Board of Australia's Code of Conduct, and any other professional or regulatory obligations that apply to you;
  3. you will treat Qiri outputs as decision support only, apply your own professional judgement to any clinical decision, and retain full professional responsibility for the decisions you make;
  4. you will maintain patient confidentiality and only enter Patient Personal Information or Health Information into Qiri as permitted by your pharmacy's Pharmacy Account configuration, with appropriate consent, and in accordance with applicable law;
  5. you will not use Qiri to provide clinical care outside your scope of practice or registration;
  6. where you use Qiri to communicate with a Patient User by SMS, WhatsApp, or any other messaging channel, you will obtain the patient's consent to be contacted on that channel before doing so, and you will not transmit Sensitive Information or Health Information through that channel unless the patient has consented to receive it that way; and
  7. you will not share your Account credentials with any other person.

10. Pharmacy and Enterprise Accounts

Where Qiri is accessed through a Pharmacy Account:

  1. the pharmacy or organisation operating the Pharmacy Account is the controller of patient Personal Information entered into Qiri through that Pharmacy Account, and Qiri acts as a processor on the pharmacy's instructions, in accordance with the relevant MSA;
  2. Pharmacist Users and Patient Users accessing Qiri through that Pharmacy Account are bound by this Agreement and by any policies, procedures, or instructions set by the pharmacy in relation to use of the Pharmacy Account;
  3. the pharmacy is responsible for instructing Qiri on retention, deletion, export, and access requests in respect of patient data, including for the purpose of meeting the pharmacy's record-keeping obligations under applicable law; and
  4. requests by patients to access, correct, or delete their Personal Information should generally be directed to the relevant pharmacy in the first instance. Qiri will assist the pharmacy in responding where required; and
  5. where the Pharmacy Account uses Qiri's patient messaging features, the pharmacy is responsible for obtaining each patient's consent to be contacted on the relevant channel, and acknowledges that messages sent by SMS or WhatsApp are transmitted by third-party carriers (including Twilio Inc. and Meta Platforms, Inc.) outside Qiri's secure environment and may be processed or stored overseas. Qiri acts only as a conduit for those messages and is not responsible for the content the pharmacy or its Pharmacist Users choose to send.

For all other Personal Information collected through Qiri (including direct Pharmacist User accounts not associated with a Pharmacy Account, account contact details, and billing information), Qiri Pty Ltd is the controller.

Part D: Fees and Commercial Terms

11. Fees and Payment

11.1 Service plans

Qiri may be offered under different service plans, including free (Free Tier) and paid subscriptions (Paid Services). If you elect to use Paid Services, you agree to pay the fees specified on the Website or at checkout (Fees). Pharmacy Account pricing is set in the relevant MSA.

11.2 Billing and auto-renewal

  1. Billing cycle: Fees are billed in advance on a monthly or annual basis, depending on your selection.
  2. Auto-renewal: Your subscription will automatically renew at the end of each billing cycle unless you cancel through your Account settings before the renewal date.
  3. Payment method: You authorise Qiri to charge your designated payment method for all Fees. You are responsible for keeping your payment information current.

11.3 Changes to Fees

Qiri may change Fees or introduce new charges. We will provide reasonable prior notice (by email or in-product notification) of any price increase. Continued use of the Paid Services after the price change takes effect constitutes your agreement to pay the new amount.

11.4 Failure to pay

If we are unable to charge your payment method, or if you cancel Paid Services, Qiri may:

  1. downgrade your Account to the Free Tier;
  2. restrict access to premium features (including advanced AI models, analytics, or increased storage); or
  3. suspend access to your Account until your payment status is rectified.

While we do not immediately delete your User Content for non-payment, we are under no obligation to retain it for extended periods of unpaid inactivity. Pharmacy Account data retention is governed by the relevant MSA.

11.5 Taxes

Unless stated otherwise, Fees are exclusive of all taxes, levies, or duties imposed by taxing authorities (such as GST or VAT). You are responsible for payment of all such taxes.

11.6 Refunds and remedies

Subject to your rights under the Australian Consumer Law, including consumer guarantees that cannot be excluded, Fees paid for Paid Services are generally non-refundable. Where we fail to meet a consumer guarantee:

  1. for major failures, you may choose between a refund, replacement, or compensation;
  2. for minor failures, we may elect to remedy the failure or provide a refund; and
  3. nothing in this Agreement limits or excludes any remedy available to you under the Australian Consumer Law.

Part E: User Content, Intellectual Property, and Privacy

12. User Content and Licence

12.1 User responsibility

You are solely responsible for all User Content you upload, post, or otherwise transmit via Qiri. You represent and warrant that:

  1. you are the owner of all User Content, or you have all necessary rights, licences, consents, and releases to grant Qiri the rights in this Agreement;
  2. the User Content does not infringe, misappropriate, or violate any third party's Intellectual Property Rights, rights of publicity, or rights of privacy; and
  3. where you connect a third-party API or account (for example, a pharmacy dispensing system, identity provider, or productivity tool) to Qiri, you have confirmed that the third party's terms permit the connection and the use of data through Qiri.

12.2 Licence to Qiri

  1. Operating licence: You grant Qiri a worldwide, non-exclusive, royalty-free, transferable, and sublicensable licence to use, reproduce, modify, adapt, publish, and display your User Content solely as necessary to provide, maintain, and support Qiri during the term of this Agreement.
  2. AI improvement use: You grant Qiri a worldwide, non-exclusive, royalty-free licence to use de-identified and aggregated User Content and usage data to train, tune, validate, and improve Qiri's models and Services. We will not use User Content that identifies you to train public models, and we will handle Personal Information in accordance with the Privacy Policy.
  3. Pharmacy Account data: The licence in clause 12.2(b) does not apply to User Content entered through a Pharmacy Account in respect of patients of that pharmacy. Use of such User Content for AI improvement, research, or other secondary purposes is governed by the relevant MSA.
  4. Derived Data: Qiri may create Derived Data from use of Qiri. Qiri owns all right, title, and interest in Derived Data. You acknowledge that, due to the nature of machine learning, Derived Data cannot be reversed, removed, or "unlearned" once incorporated into a model, even after termination of this Agreement or deletion of your Account. For Pharmacy Account data, the creation and use of Derived Data is governed by the relevant MSA.

12.3 Prohibited content

You must not upload, generate, or share content that is defamatory, obscene, pornographic, incites violence, infringes Intellectual Property Rights, or otherwise violates any law (Prohibited Content). You must also not upload or generate:

  1. Personal Information, Sensitive Information, or Health Information about another person without lawful authority;
  2. content intended to obtain, supply, or self-administer medicines or controlled substances unlawfully; or
  3. content intended to circumvent Qiri's clinical safety guardrails or content filters.

Qiri may remove Prohibited Content or suspend or terminate Accounts where reasonably necessary to protect users, comply with law, or enforce this Agreement. Where practicable, Qiri will provide notice and an opportunity to appeal, except where doing so would create risk, be unlawful, or compromise safety or investigations.

13. Intellectual Property

All content, features, and functionality (including software, text, displays, images, video, and audio) on or in Qiri are owned by Qiri, its licensors, or other providers of such material and are protected by Australian and international copyright, trade mark, patent, trade secret, and other intellectual property and proprietary rights laws.

14. Healthcare Identifiers and My Health Record

Qiri is or may become integrated with the Healthcare Identifiers Service and the My Health Record system. Where Qiri is so integrated:

  1. use of Healthcare Identifiers and My Health Record information must comply with the Healthcare Identifiers Act 2010 (Cth), the My Health Records Act 2012 (Cth), and the rules made under those Acts;
  2. only authorised Pharmacist Users acting in their professional capacity may access or use Healthcare Identifiers or My Health Record information through Qiri;
  3. Pharmacist Users must comply with the access conditions set by their pharmacy and by the operators of the Healthcare Identifiers Service and the My Health Record system; and
  4. Qiri may suspend access, log access events, and report misuse to the relevant authority as required by law.

15. Privacy and Data Protection

We collect, use, and disclose Personal Information, including Health Information, in accordance with the Privacy Policy, which is incorporated into this Agreement by reference. Health Information is Sensitive Information under the Privacy Act and is also subject to applicable state and territory health privacy laws (including the Health Records and Information Privacy Act 2002 (NSW), the Health Records Act 2001 (Vic), and the Health Records (Privacy and Access) Act 1997 (ACT)).

We implement reasonable technical and organisational measures to protect User data against unauthorised access, loss, or misuse. Where required by law, we will notify Users (and the Office of the Australian Information Commissioner) of any data breach affecting their Personal Information in accordance with the Notifiable Data Breaches scheme.

The roles of Qiri and any pharmacy operating a Pharmacy Account in respect of patient Personal Information are set out in clause 10 and the relevant MSA.

Part F: Termination

16. Termination

16.1 Termination and suspension

We may terminate or suspend your access to Qiri, without prior notice or liability, for any reason, including if you breach this Agreement. Upon termination, your right to use Qiri will immediately cease.

On termination, except in cases involving Prohibited Content or breach of clause 12, Qiri will provide you with a reasonable opportunity (not less than 7 days) to download or export your User Content before deletion. For Pharmacy Accounts, the termination, export, and retention process is governed by the relevant MSA, which may provide for longer export windows or retention periods to enable the pharmacy to comply with statutory record-keeping obligations (for example, retention of health records for at least 7 years from the date of last service for adult records, and until the patient reaches 25 years of age for records of Minors, or longer where required).

Suspension or termination of an individual Pharmacist User's Account does not, of itself, delete patient User Content held within the relevant Pharmacy Account.

16.2 Survival

All provisions of this Agreement that by their nature should survive termination will survive termination, including clauses 12.2 (Licence to Qiri), 13 (Intellectual Property), 17 (Disclaimer of Warranties), 19 (Limitation of Liability), 20 (Indemnity), 21 (No Publisher Liability), 27 (Dispute Resolution), and 28 (Governing Law and Jurisdiction).

Part G: Warranties, Liability, and Risk Allocation

17. Disclaimer of Warranties

Qiri is provided "as is" and "as available", without warranties of any kind, either express or implied, including implied warranties as to acceptable quality and fitness for purpose (to the extent applicable). We do not warrant that Qiri will be uninterrupted, error-free, or free of viruses or other harmful components. Nothing in this Agreement excludes, restricts, or modifies any consumer guarantees, rights, or remedies under the Australian Consumer Law that cannot be excluded by law.

18. AI Disclaimer

18.1 Accuracy

Qiri uses artificial intelligence and machine learning to generate AI Outputs. AI Outputs may be inaccurate, incomplete, or "hallucinated". You must verify AI Outputs before relying on them.

18.2 Pharmacist Users: decision support only

Qiri provides decision support to Pharmacist Users. AI Outputs are not a substitute for the Pharmacist User's professional judgement, training, or scope of practice. The Pharmacist User retains full professional responsibility for any clinical decision they make, including decisions informed by Qiri.

18.3 Patient Users: general information only

For Patient Users, Qiri provides general health information only. AI Outputs are not personal medical, legal, or financial advice and should not be treated as such. Patient Users should consult their pharmacist, doctor, or other qualified health professional before acting on any AI Output.

18.4 Human review for high-risk use

You agree to ensure that a qualified human (in the case of clinical use, a registered health professional acting within their scope of practice) reviews any AI Output before it is used in a context where error could result in death, injury, or significant financial or legal loss.

19. Limitation of Liability

19.1 No liability for indirect damages

To the fullest extent permitted by law, Qiri, its affiliates, directors, officers, employees, agents, suppliers, and licensors are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  1. your use or inability to use Qiri;
  2. any unauthorised access to or use of our servers and any Personal Information stored on them;
  3. any interruption or cessation of transmission to or from Qiri;
  4. any bugs, viruses, trojan horses, or similar transmitted to or through Qiri by any third party; or
  5. any errors or omissions in any Content or any loss or damage arising from your use of any Content posted, emailed, transmitted, or otherwise made available via Qiri, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damages, and even if a remedy in this Agreement is found to have failed of its essential purpose.

19.2 Maximum liability

To the fullest extent permitted by law, the aggregate liability of Qiri to you for all claims arising out of or relating to Qiri or this Agreement, whether in contract, tort, or otherwise, will not exceed the greater of:

  1. the total amount you have paid to us for Qiri in the twelve (12) months before the event giving rise to the liability; or
  2. AUD $100.

For Pharmacy Accounts, the limitation of liability is set in the relevant MSA and prevails over this clause to the extent of any inconsistency.

19.3 Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Where this is the case, our liability will be limited to the fullest extent permitted by applicable law.

19.4 Force majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, pandemics, government actions, internet or infrastructure failures, or acts of third-party service providers.

19.5 Acknowledgement

You acknowledge that the limitations of liability in this clause reflect a reasonable allocation of risk between you and Qiri, and that these limitations are an essential basis of the bargain. You agree that any cause of action arising out of or relating to Qiri must commence within one (1) year after the cause of action accrues, except where a longer period is required by applicable law.

20. Indemnity

You agree to defend, indemnify, and hold harmless Qiri, its affiliates, licensors, and service providers, and their respective officers, directors, employees, and agents, from any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal costs) arising out of or relating to:

  1. your breach of this Agreement;
  2. your use of Qiri, including any use of Qiri's API features in violation of third-party terms;
  3. your User Content, including any claim that your User Content infringes the Intellectual Property Rights of a third party;
  4. for Pharmacist Users, any claim arising from your professional practice or any clinical decision you make based on Qiri outputs; and
  5. any breach by you of applicable health, privacy, or therapeutic goods laws.

Your liability under this indemnity is reduced to the extent that the relevant claim or loss was caused or contributed to by the negligence, fraud, or wilful misconduct of Qiri.

21. No Publisher Liability

You acknowledge that Qiri is a technology service provider and is not the publisher or author of any User Content or AI Outputs. You are solely responsible for any content you publish or share using Qiri. To the extent permitted by law, Qiri is not responsible for User Content made available by Users.

Part H: Third-Party Relationships

22. Copyright Infringement and Takedowns

22.1 Policy

Qiri respects the Intellectual Property Rights of others and expects Users to do the same. We may remove or disable access to material alleged to infringe copyright and may suspend repeat infringers. This policy operates consistently with the Copyright Act 1968 (Cth).

22.2 Notice of alleged infringement

If you believe material available through Qiri infringes your copyright, send a written notice to hello@qiri.ai including (to the extent reasonably available):

  1. your name and contact details;
  2. identification of the copyrighted work claimed to have been infringed;
  3. identification of the material claimed to be infringing and where it is located in Qiri;
  4. a statement explaining why you believe the material infringes your copyright;
  5. a statement that you have a good faith belief that the use is not authorised by the copyright owner, its agent, or the law; and
  6. a statement that the information in your notice is accurate and that you are the copyright owner or are authorised to act on the owner's behalf.

22.3 Our response

On receipt of a valid notice, Qiri may remove or disable access to the identified material, notify the User who made the material available (where practicable), request additional information, and take further action consistent with applicable law and this Agreement. Qiri is not required to adjudicate disputes regarding copyright ownership.

22.4 Counter-notice

If you believe material was removed by mistake or misidentification, you may submit a counter-notice to hello@qiri.ai. Qiri will consider the counter-notice and may restore the material where the original complainant does not commence proceedings within a reasonable period.

22.5 Repeat infringers

Qiri may suspend or terminate Accounts of Users who are the subject of repeated or substantiated copyright complaints, taking into account the seriousness and frequency of the conduct.

23. Third Party Terms

Qiri may interoperate with third-party services, including pharmacy dispensing systems, identity providers, payment providers, and government health systems. Qiri accepts no liability for any loss or damage arising from your use of third-party services. Your relationship with any third party is governed by the third party's own terms.

Part I: General Provisions

24. Export Compliance

You may not use, export, import, or transfer Qiri except as authorised by Australian law, the laws of the jurisdiction in which you obtained access to Qiri, and any other applicable laws. Without limitation, Qiri may not be exported or re-exported to any embargoed country or to anyone on a denied persons list.

25. Publicity Rights

If you are a business User, you grant Qiri a limited right to use your business name and logo as a reference for marketing or promotional purposes. You may revoke this right by emailing hello@qiri.ai. For Pharmacy Accounts, publicity rights are governed by the relevant MSA.

26. Severability

If any provision of this Agreement is held to be invalid or unenforceable, that provision will be severed and the remaining provisions will remain in full force and effect.

27. Dispute Resolution

If a dispute arises, the parties must first provide written notice to the other and attempt to resolve the dispute through good faith negotiation for not less than 30 days. If the dispute is not resolved, either party may commence mediation in Sydney, NSW, before commencing litigation, except for urgent interlocutory relief. Nothing in this clause prevents a User from exercising rights under the Australian Consumer Law or referring a privacy complaint to the Office of the Australian Information Commissioner.

28. Governing Law and Jurisdiction

This Agreement is governed by the laws of New South Wales, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of New South Wales and the courts of appeal from them for determining any dispute concerning this Agreement.

29. Contact

For questions about this Agreement, contact us at hello@qiri.ai.